Fraud Protection and Security

My card was lost or stolen–what should I do?

If your card is lost, stolen or misplaced, contact us immediately on 0800 062 062. These lines are open 24 hours a day, 7 days a week.

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How safe is my personal information?

One of our highest priorities is to ensure your privacy and peace of mind by employing the most advanced online security measures in the industry. These include:

• State–of–the–art encryption of all data transmitted between your computer and our secure site. We require 128–bit SSL to maintain the highest encryption standards throughout our site and protect your online account information. We suggest that you use a version 4.0 or higher AOL^®, Microsoft^® or Netscape^TM browser.
• A unique login name and password system for authentication purposes.

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How does encryption work–and what's the difference between 40–bit and 128–bit encryption?

Encryption software encodes data before it is transmitted over the internet to another computer. Most major commercial browsers include encryption software, including the 4.0 and higher versions of Netscape^TM Navigator and Microsoft^® Explorer. Two of the most widely used encryption levels are 40–bit and 128–bit, and many browsers today offer both. Our secure credit card applications require 128–bit encryption because it provides the most secure level of web browser encryption available on the internet today. In fact, it's more than 300 x 1024 times more secure than 40–bit encryption. With 128–bit encryption, you can access your account online with confidence.

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What should I do if I suspect fraud?

If you suspect fraud, call us immediately on 0800 062 062. For more information on fraud protection, visit the Privacy & Security section of our site.

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