MBNA Mobile App - FAQs

How do I get started?

If you're already registered for Online Services, you can use the same login details for our app. Follow our simple guide on how to start using the app.

If you’re not already for Online Services, you can register in our app or through Online Services.

How to register for Online Services.

To start using the app, you’ll need to make sure you have an up-to-date phone number registered with us to complete the phone authentication process.

If you don't have a valid phone number registered with us, register one now.

For security reasons, you may not be able to use your new number straightaway. If you prefer not to register your phone number with us, you can ask for a ‘One-Time Password’ instead during the registration process, which should arrive within 7 days.

How do I access Online Services if I don’t have the app?

If you’re registered for Online Services, you can log in simply and securely through your mobile browser.

Log in or register for Online Services.

I haven't received my temporary password. What should I do?

Please allow 3-5 days from when you requested your temporary password to get it. You can call us on if you don’t get it within this time.

I have more than one device. Can I get the app on all of them?

Yes. You can download and register our app on up to 10 Apple iOS and Android devices. Each device must be registered for you to log in. On other mobile devices, including BlackBerry and Windows, you can access Online Services through your phone's internet browser.

Can I use the same password and memorable information that I use on my computer?

Yes. Your username, password and memorable information are the same whether you use a computer or mobile device to access your account online.

What if I've forgotten my login details?

If you’ve forgotten your login details, you can reset your password and memorable information in our app or browser.

More about how to reset your login details.

Can I use the MBNA Mobile App abroad?

Yes, although it may be illegal to use some of the services in some countries. Your operator may charge you for using the app abroad, and roaming charges may apply, so please check with them.

What happens if I reset the MBNA Mobile App?

Resetting our app will return it to its original settings. You’ll need to register your device again before you can log in using our app.

Does the app support accessibility features?

Yes. Our app is compatible with standard device screen readers if you’re visually impaired. To use a screen reader, you'll need to enable the accessibility options in your device settings.

The app has been fully accessibility tested (in line with WCAG 2.0 and respective native tablet application guidelines, and BS8878: 2010 Web Accessibility Code of Practice) and is accredited by DAC (Digital Accessibility Centre). User testing was carried out by individuals who are visually, mobility or hearing impaired, are dyslexic, or have a learning difficulty.

What is Touch ID/Android fingerprint?

Touch ID is Apple’s solution to allow people to unlock their device or use certain apps by authenticating with their fingerprint.

Android fingerprint is the equivalent on Android devices.

You’ll need a compatible device running a recent iOS or Android version. Our app is not compatible with some older versions of the operating systems - check your app store for more details.

How to set up Biometrics.

Do I have to use Face ID/Touch ID/Android fingerprint?

No, Touch ID/Face ID or Android fingerprint can be turned on or off at any time by simply toggling the switch ‘on’ or ‘off’ in our app’s security settings.

If you select not to use your fingerprint or Face ID to log in to our app, you’ll be asked for three characters from your memorable information instead.

What does auto log-out mean?

This is a 'timeout' feature that stops you from accidentally leaving your online services account open on your mobile phone. You’ll be automatically logged out of the app after a period of inactivity. You can select how long this is in ‘Settings’.

What happens if I change my device?

You can reset our app through the app settings on your existing device to de-register it. Then just download our app on your new device and follow the steps to register it. You’ll need a device running iOS or Android - check the App Store or Google Play for more details.

Why might the MBNA Mobile App ask for my username and password instead allowing fingerprint or Face ID?

Occasionally, we may need to temporarily disable your ability to log in using fingerprint or Face ID. If this happens, you'll be asked to log in with your username, password and memorable information to access your account.

Does the app support multiple users?

No. Only 1 registered Online Services user can access their online accounts through the app. However, other users of the tablet can still access Online Services through the web browser. Where a tablet is used by more than one person, login details should never be shared and users should always log out when they’re finished.

Why can't I use the app on a jailbroken device?

Our app does not work on jailbroken or rooted devices.

What should I do if my tablet is lost/stolen or I suspect someone has got my log in details?

You should call us immediately so we can de-register your device.

If you have a hearing or speech impairment, you can contact us using the Relay UK Service.

If you’re Deaf and a BSL user, you can use our BSL SignVideo service.