Meet our virtual assistant
How our virtual assistant can help
Here's some of the ways our virtual assistant can help with your everyday needs.
Our virtual assistant explained
-
It’s our expert support system that gives you help with your MBNA credit card and loan.
Just start a chat with our virtual assistant to get help. If it can’t answer, we’ll usually pass you on to a helpful human who can.
They’ll be in touch as soon as possible. If you have notifications switched on, we’ll let you know when they’ve replied – so you can get on with your day while you wait.
You can then return and reply when it suits you best.
Our advisers are here 24/7, seven days a week.
-
If our virtual assistant can’t help, we’ll pass you on to one of our helpful human advisers.
Our advisers are here 24/7, seven days a week.
-
Yes. You’re securely logged into your account through our app or Online Services.
But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.
-
Check out our guide to how to enable notifications.