Mental health

Why telling us can help

If you find you are experiencing mental health conditions and this is affecting your money or your finances, you really aren’t alone. Whatever help you need, you can find it here.

Any information you give us about your mental health is confidential and we will only ever use it to help you. It won’t affect any products or services you have or take with us.

There are many ways we can help you.

How we can make banking easier

Requesting communications in accessible formats

We can provide accessible formats – including large print, Braille, audio CD, or on coloured paper to make things easier to read.

Contact us on 03456 062 062 and someone will set this up for you. Lines are open 8am to 6pm, 7 days a week. Closed on Bank Holidays.

Not all Telephone Banking services are available 24 hours a day, seven days a week. Where possible, we’ll make sure we reformat the correspondence we send you. Calls and online sessions may be monitored and recorded.

Help with managing your account online or via our Card Services app

Card freeze - freeze and unfreeze transactions on your credit card(s).
Change your contactless payment limit - change your limit to one that works for you.
Replacement cards - replace a card that’s not working or is damaged.
View your PIN - quick pin reminders.
Log in with your fingerprint or Face ID - log in securely without needing your password.
Check your balances and transactions - keep track of your balance and spending.
Pay your bills using a debit card - make safe and quick payments.
Get notifications - get alerts to keep track of your account(s).

Appoint someone to manage your affairs

If you need help looking after your money, you can give someone you trust access to your credit card and loan accounts. Find out about the different options and what they need to do.

Managing affairs