Free independent help and advice

Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

• check eligibility for benefits such as; Child Benefits, Universal Credit and more
• search for charitable grants
• financial information for your situation
• turn2us grants.

Visit: turn2us

• your earnings and savings, and any other investments or capital you might have
• any benefits you already claim for the adults and children in your home
• your annual Council Tax bill
• your rent or mortgage payments.

Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

• check eligibility for benefits such as; Child Benefits, Universal Credit and more
• search for charitable grants
• financial information for your situation
• turn2us grants.

Visit: turn2us

To make sure you get the best results possible, it helps to have the following to hand:

• your earnings and savings, and any other investments or capital you might have
• any benefits you already claim for the adults and children in your home
• your annual Council Tax bill
• your rent or mortgage payments.

Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

• check eligibility for benefits such as; Child Benefits, Universal Credit and more
• search for charitable grants
• financial information for your situation
• turn2us grants.

Visit: turn2us

To make sure you get the best results possible, it helps to have the following to hand:

• your earnings and savings, and any other investments or capital you might have
• any benefits you already claim for the adults and children in your home
• your annual Council Tax bill
• your rent or mortgage payments.

Citizens Advice have been providing free, impartial, independent advice for over 80 years. Giving people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. This national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

• reviewing existing benefits
• housing support
• the cost of living
• consumer issues
• understanding your rights
• managing debt.

0800 144 8848 (England)

0800 702 2020 (Wales)

0800 028 1456 (Scotland)

0800 915 4604 (Northern Ireland)

If you would like to find more information online, please visit: Citizens Advice.

Citizens Advice have been providing free, impartial, independent advice for over 80 years. Giving people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. This national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

• reviewing existing benefits
• housing support
• the cost of living
• consumer issues
• understanding your rights
• managing debt.

Visit: Citizens Advice (England), or call: 0800 144 8848

Visit: Citizens Advice (Wales), or call: 0800 702 2020

Visit: Citizens Advice (Scotland), or call: 0800 028 1456

Visit: Citizens Advice NI (Northern Ireland), call: 0800 915 4604

StepChange have a team of debt experts that help hundreds of thousands of people a year to deal with their debt problems. With 30 years' experience, you can be confident that they can provide the advice and support you need to achieve long-term financial control.

• 24/7, free flexible debt help based on your situation to get your finances back on track
• a wide range of practical debt solutions and support for however long it’s needed
• access to a benefits calculator and cost-of-living budgeting advice
• homeowner support through specialist mortgage and equity release teams.

Visit: StepChange

If you would like to speak to someone, please call 0800 138 1111 (Lines open Mon-Fri 8am-8pm, Sat 9am-2pm).

• your income: any wages, benefits or other forms of income
• your outgoings: how much you spend each month on rent/mortgage, utilities, food, travel, and any other essential costs
• any debts you have, such as: Credit Cards, Loans, Car Finance, and any arrears on rent, utilities or Council Tax.

StepChange have a team of debt experts that help hundreds of thousands of people a year to deal with their debt problems. With 30 years' experience, you can be confident that they can provide the advice and support you need to achieve long-term financial control.

• 24/7, free flexible debt help based on your situation to get your finances back on track
• a wide range of practical debt solutions and support for however long it’s needed
• access to a benefits calculator and cost-of-living budgeting advice
• homeowner support through specialist mortgage and equity release teams.

Call: 0800 138 1111 (Lines open Mon-Fri 8am-8pm, Sat 9am-2pm).

If you would like to find more information online, please visit StepChange.

• your income: any wages, benefits or other forms of income
• your outgoings: how much you spend each month on rent/mortgage, utilities, food, travel, and any other essential costs
• any debts you have, such as: Credit Cards, Loans, Car Finance, and any arrears on rent, utilities or Council Tax.

Money Wellness are passionate about improving financial wellbeing, offering free advice and support to over a million people for the last 30 years. 

• free debt advice
• free ongoing debt solutions
• free benefit and grant eligibility assessments
• partnered with additional support providers to offer mental health, gambling and addiction support where required.

Visit: Money Wellness

Call: 0800 307 7002 (Lines open Mon-Thurs 9am-8pm, Fri 9am-4.30pm, Sat-Sun 10am-4pm).

We also offer:

• a callback option and calendar that you can access
• webchat and email communication channels.

A bank statement can be useful but not essential. The customer should have at least an hour available for an advice session.

StepChange have a team of debt experts that help hundreds of thousands of people a year to deal with their debt problems. With 30 years' experience, you can be confident that they can provide the advice and support you need to achieve long-term financial control.

• 24/7, free flexible debt help based on your situation to get your finances back on track
• a wide range of practical debt solutions and support for however long it’s needed
• access to a benefits calculator and cost-of-living budgeting advice
• homeowner support through specialist mortgage and equity release teams.

Visit: StepChange

Call: 0800 138 1111 (Lines open Mon-Fri 8am-8pm, Sat 9am-2pm).

• your income: any wages, benefits or other forms of income
• your outgoings: how much you spend each month on rent/mortgage, utilities, food, travel, and any other essential costs
• any debts you have, such as: Credit Cards, Loans, Car Finance, and any arrears on rent, utilities or Council Tax.

Money Wellness are passionate about improving financial wellbeing, offering free advice and support to over a million people for the last 30 years. 

• free debt advice
• free ongoing debt solutions
• free benefit and grant eligibility assessments
• partnered with additional support providers to offer mental health, gambling and addiction support where required.

Call: 0800 307 7002 (Lines open Mon-Thurs 9am-8pm, Fri 9am-4.30pm, Sat-Sun 10am-4pm).

We also offer:

• a callback option and calendar that you can access
• webchat and email communication channels.

• your income: any wages, benefits or other forms of income
• your outgoings: how much you spend each month on rent, mortgage, utilities, food, travel, and other essential costs
• any debts you have, such as: Credit Cards, Loans, Car Finance, and any arrears on rent, utilities or Council Tax.

Ensure you have at least an hour available for an advice session.

PayPlan offer free, confidential debt advice and solutions to make life more affordable. Instant support tailored to your needs. Available via phone, WhatsApp, live chat and 24/7 online.

• debt advice
• debt solutions
• budgeting advice

Visit: PayPlan.

If you would like to speak to someone, please call 0800 980 4162. (Lines open Mon-Fri 8am–8pm, Sat 9am–3pm).

It would be helpful to have information such as a bank statement to hand, however, don’t worry if you don’t as our adviser will still be able to support you.

PayPlan offer free, confidential debt advice and solutions to make life more affordable. Instant support tailored to your needs. Available via phone, WhatsApp, live chat and 24/7 online.

• debt advice
• debt solutions
• budgeting advice

Visit: PayPlan.

If you would like to speak to someone, please call 0800 980 4162. (Lines open Mon-Fri 8am–8pm, Sat 9am–3pm).

It would be helpful to have information such as a bank statement to hand, however, don’t worry if you don’t as our adviser will still be able to support you.

Shelter exists to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society. They give advice, information and advocacy to people, work in communities to understand the housing emergency and change the system and carry out ground-breaking research and campaigns.

We work in partnership with Shelter Cymru in Wales and the Housing Rights Service in Northern Ireland, as well as Focus Ireland in Ireland.

We can help:

• locally - our advice and support services offer one-to-one, personalised help with housing issues and homelessness
• online - on our website, find expert information about everything from reclaiming your deposit to applying as homeless, or speak to an adviser over webchat
• over the phone - our free emergency helpline is open 365 days a year to answer calls from anyone struggling with a housing issue or homelessness
• legal - our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

Visit: Shelter

Call: 0808 800 4444 (Lines open Mon to Fri, 8am-6pm).

It is useful to have documents ready before you call, like your tenancy agreement, relevant letters or messages.

Shelter exists to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society. They give advice, information and advocacy to people, work in communities to understand the housing emergency and change the system and carry out ground-breaking research and campaigns.

We work in partnership with Shelter Cymru in Wales and the Housing Rights Service in Northern Ireland, as well as Focus Ireland in Ireland.

We can help:

• locally - our advice and support services offer one-to-one, personalised help with housing issues and homelessness
• online - on our website, find expert information about everything from reclaiming your deposit to applying as homeless, or speak to an adviser over webchat
• over the phone - our free emergency helpline is open 365 days a year to answer calls from anyone struggling with a housing issue or homelessness
• legal - our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

Visit: Shelter

Call: 0808 800 4444 (Lines open Mon to Fri, 8am-6pm).

It is useful to have documents ready before you call, like your tenancy agreement, relevant letters or messages.

We are digital believe that everyone deserves the opportunity to thrive and succeed, no matter their circumstances. They empower people to take control of their lives and create positive change.

The Digital Helpline, provided in partnership with Lloyds Banking Group, helps get you online through personalised training and support. Developing your digital skills and learning how to access online services, such as online banking - can help you be more confident in everyday life.

Free 1-2-1 digital skills training over the phone, helping you learn how to:

• use digital devices, such as laptops, phones and tablets
• how to open an email account
• facetime and call with family and friends
• shop online for groceries
• use price comparison websites
• staying safe online.

Call: 0345 222 0333 (Lines open Monday to Friday, 9am-5pm)

Those who are Deaf and use British Sign Language (BSL) can book a session using SignVideo. Available on Safari, Chrome or Firefox web browsers.

Customers who have hearing loss or a speech impairment can use the service through Relay UK.

We are digital believe that everyone deserves the opportunity to thrive and succeed, no matter their circumstances. They empower people to take control of their lives and create positive change.

The Digital Helpline, provided in partnership with Lloyds Banking Group, helps get you online through personalised training and support. Developing your digital skills and learning how to access online services, such as online banking - can help you be more confident in everyday life.

Free 1-2-1 digital skills training over the phone, helping you learn how to:

• use digital devices, such as laptops, phones and tablets
• how to open an email account
• facetime and call with family and friends
• shop online for groceries
• use price comparison websites
• staying safe online.

Call: 0345 222 0333 (Lines open Monday to Friday, 9am-5pm)

Those who are Deaf and use British Sign Language (BSL) can book a session using SignVideo. Available on Safari, Chrome or Firefox web browsers.

Customers who have hearing loss or a speech impairment can use the service through Relay UK.