View or download statements
Keep on top of your account. Check transactions or view older statements online.
- Save and print past statements from when you first opened your account.
- Download a statement straight from our app onto your phone.
- Ask for a paper copy in the post - this can take up to 10 working days to arrive.
Statements explained
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Your first statement is usually available within 28 days after your first purchase.
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Your yearly statement gives you an overview of your account activity over the last 12 months. When it’s due, we’ll include your yearly statement with one of your monthly statements. If you’ve set up paper-free statements, you’ll need to log in or register to view it online.
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If you want to close your account and you receive paper statements, you’ll receive your final statement through the post. If you are paper-free, you can download or print any statements you want to keep. You may not be able to access them once the account is closed.
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We’ve added a message to remind you to make the minimum payment each month when there's a balance on the account. We recommend you set up a direct debit to avoid late payment fees. You can make extra payments at any time if you would like to. You can find a more detailed description on the minimum payments page.
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If you want a copy of a statement that isn’t online, please call us.
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You can't cancel a transaction after you've authorised it. If you change your mind about something you've bought with your credit card, the retailer might offer a refund. A refund will usually show in Online Services one working day after it processes, or on your next statement. To cancel a subscription or regular payment, please call us.