How we can help
We’re here to help with any money worries you may have, now and in the future.
Ways we can support you with your credit card, loan or home insurance
Are you finding it hard to keep up with your credit card, loan or home insurance payments? We can help you deal with your debt.
You can access support in a way that suits you, either online or by phone.
It’s helpful if you use a budget calculator so that you can get a better feel for your finances.
Don’t worry if you’re behind with any of your payments or have missed an essential bill, we can still help you.
Instead, you can speak to an independent adviser.
Before you go online or call
To save time and give you the best help we can, please have these things to hand:
- Your account numbers.
- How much money comes in each month.
- How much money you spend each month.
- What you pay to others.
What to expect
To help you, we will:
- Go through your money to see what’s worrying you.
- Let you know about the help you may be able to get.
- Tell you where you can find extra help.
And if you call us, it may take a little time – depending on your query and the support you need.
Want to make a credit card payment, manage your Direct Debit or check a plan you have with us?
Log in to the app or Online Services:
In the app: Search for ‘Need help with your debt or payments’ or select the three-dot menu to find it.
Online Services:
- On a phone: Select the ‘Our products and services’ tab. Then select ‘Need help with debt or payments?’ for the credit card or loan you need our support with.
- On a computer: Select ‘Need help with your debt or payments?’ on the account menu.
Free independent help and advice
Access financial support and guidance from free independent organisations or your government.
Find out if you can get support to claim a range of benefits and housing options that you may be eligible for.
Or you can call us
Credit cards
Already missed a payment or worried about future payments? Please call us.
Whatever help you need, you really aren’t on your own. Just speaking to us won’t affect your credit score.
Home insurance
Please call us to see how we can help. We'll review your policy and look at how we can best support you.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.