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Help and support
Service status

How our services are doing

Check on any planned work we’ve got coming up, and what it might mean to you. You can also see updates on fixes for outages here too.

Our current status

Mobile App

We’ve no work planned.

Online Services

We’ve no work planned.

Credit Cards

We’ve no work planned.

Telephone services

Our wait times are longer than usual. So we can support those most in need of help, please only get in touch if your call is urgent.

Message us 24/7

Mobile App: To use the MBNA Mobile App you need to have a valid phone number registered to your account. You can either use your Online Services details to log in or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

To use these features please make sure you have the most up to date version of our app.

Credit cards: are issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.

Personal loans: for personal (unsecured) loans, MBNA Limited:

Works exclusively with Lloyds Bank plc.
Is a credit broker and not the lender.

MBNA is a trading style of Lloyds Bank plc. Lloyds Bank plc Registered Office, 25 Gresham Street, London EC2V 7HN. Registered in England and Wales number 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com.

The issue of a credit card or loan and the amount of credit or lending offered to you depends on an assessment of your personal circumstances. To apply, you must be a UK resident aged 18 and over.

For credit cards and loans, the interest rate offered to you will also be based on this assessment.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.

Home Insurance

MBNA Home Insurance is arranged and administered by Lloyds Bank Insurance Services Limited, and underwritten by Lloyds Bank General Insurance Limited. Available to UK customers only.

When making changes to your MBNA Home Insurance policy online, the website you use is operated by Lloyds Bank Insurance Services Limited, Registered in England and Wales No. 968406, Registered Office: 25 Gresham Street, London EC2V 7HN. Authorised and regulated by the Financial Conduct Authority. Financial Services Register Number 310738. Your calls may be recorded for accuracy of information.

Savings

MBNA is a trading style of Lloyds Bank plc, and MBNA savings are held with Lloyds Bank plc as deposit taker. Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales number 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with Lloyds Bank plc. are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). MBNA Limited and Lloyds Bank plc are both part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

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