Chat to us online

  • Get support with hundreds of everyday questions.
  • If it can’t answer your question, you'll be passed to a helpful human.
  • It's safe, secure, and may save you a call.

Chat to us online

  • Get support with hundreds of everyday questions.
  • If it can’t answer your question, you'll be passed to a helpful human.
  • It's safe, secure, and may save you a call.

Make sure to enable notifications so you know when we've replied.

Download our app

How our virtual assistant can help

Here's some of the ways our virtual assistant can help with your everyday needs.

Lost or stolen cards

Safely cancel a lost or stolen card and securely order a new one.

Manage contact details

Securely update contact details like your address or phone number.

Card declined

Learn why your card was declined and what to do next.

Mobile app guide

  1. Log in to our app and select Support.
  2. Select Message us.
  3. Enter your message and select Send to get chatting.

Mobile app guide

  1. Log in to our app and select Support.
  2. Select Message us.
  3. Enter your message and select Send to get chatting.

Online Services guide

  1. Log in and select Help & support from the navigation.
  2. Select Message us 24/7.
  3. Enter your message and select Send to get chatting.

MBNA Mobile App

Get set up online today
 

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.

 

How to set up the app

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MBNA Mobile App

  • Join our 1 million app users.
  • Fast and secure log in.
  • Stay up to date with notifications.

 

Download now

How to set up the app

Our virtual assistant explained

  • It’s our expert support system that gives you help with your MBNA credit card and loan.

    Just start a chat with our virtual assistant to get help. If it can’t answer, we’ll usually pass you on to a helpful human who can.

    They’ll be in touch as soon as possible. If you have notifications switched on, we’ll let you know when they’ve replied – so you can get on with your day while you wait.

    You can then return and reply when it suits you best.

    Our advisers are here 24/7, seven days a week.

  • If our virtual assistant can’t help, we’ll pass you on to one of our helpful human advisers.

    Our advisers are here 24/7, seven days a week.

  • Yes. You’re securely logged into your account through our app or Online Services. 

    But it’s still important you don’t share anything private like your username, password, memorable information, card number or PIN.

  • Check out our guide to how to enable notifications.