Managing your loan

Read answers to frequently asked questions - including how to check your balance or how to pay off your loan early.

  • Yes, you could apply to borrow more money at any time.

    You can either:

    • Apply online for another loan that you’ll repay separately to your existing loan. Or 
    • You can replace your existing loan with a new larger loan. This means you’ll have just one monthly fixed repayment.

    If you pay off other borrowing with a new larger loan, you may pay a higher interest rate or make repayments over a longer term. This means that you may pay more interest overall.

    Keep in mind that if you pay off your existing loan early, you may be charged up to 58 days’ interest. This is an early settlement adjustment. Call us to get your early settlement quote. You can then apply for a larger loan online which will be subject to our standard eligibility and status checks. 

  • You can make extra payments to your MBNA loan. This will reduce the interest you’ll pay and may reduce your loan term. Keep in mind that you'll need to keep making your monthly repayments, even if you make extra payments.

    To make an extra payment, call us. Payments can be made over the phone from any UK current account or building society account.

  • You can pay off your loan in full at any time.

    Keep in mind that if you pay off your loan early, we will charge you up to 58 days’ interest. This charge is an early settlement adjustment.

    Call us to discuss early settlement. 

  • You can view your account details through the MBNA Mobile App or Online Services. 

    See Online Services for more details or to register. 

    You’ll need to call us to find out how much you’ll need, to pay off your loan early.

    You can also find lots of information about your account in your personal loan terms and conditions.

  • If you’re an existing MBNA loan customer, the quickest and easiest way to change your contact details is through the MBNA Mobile App. 

    Moving abroad

    You must be a UK resident to hold an MBNA personal loan (except for the Channel Islands and the Isle of Man).

    If you’re an existing loan customer and decide to move outside of the UK in the future, you must tell us. It may affect your ability to hold the account and the services you can use. We’ll contact you if we have to close your loan account.

    MBNA is part of Lloyds Banking Group. If you have products with other companies within the Group, moving outside the UK may also affect whether you can continue to hold those.